Free US & UK delivery

Refund policy

This policy covers cancellations, returns, refunds and our 90-Night Guarantee. Two things run side by side here: the rights you have by law, and our guarantee, which sits on top of them and is more generous. Nothing here reduces your statutory rights.

1. The 90-Night Guarantee

This is our own promise, offered voluntarily. Fit the shower head and use it normally. If your skin, your scalp or your hair is no better for it, email us within 90 days of delivery and we refund you in full.

  • We pay the return shipping. Both ways, on every order.
  • No restocking fee, no form to fill in, and no requirement to justify the decision.
  • We will not ask whether you used it. Obviously you used it — that was the point.
  • The shower head itself should come back to us. Limescale, water marks and ordinary signs of three months in a bathroom are expected and are not a problem.
  • One guarantee claim per household.

Some of our pages describe a shorter window — sixty days — because that is how long that particular test takes to read. The guarantee is 90 days from delivery for everyone, whichever page you bought from. Where two figures conflict, the longer one applies.

2. If it does not fit your shower

Showers are not standardised between countries, so we say this plainly rather than hide it in a spec table. Our handheld sets are built for a UK-style hose fitting; our fixed wall-arm heads screw onto a fixed shower arm. Each product page states which one it is.

If you order the wrong one, or it will not fit your shower for any reason, email us. We will swap it for the right product or refund you in full, and we pay the postage both ways. This is not a guarantee claim and it does not use up your 90 nights.

3. Cartridges

Cartridges are consumable. A handheld cartridge lasts roughly a month in normal use, a fixed wall-arm filter element two to three months. Replacement cartridges are sold separately on this store.

  • The cartridge fitted in the head is part of using it. Nothing is deducted for it.
  • Cartridge packs bought on their own can be returned unopened within 90 days for a full refund.

4. If something is faulty, damaged or not as described

Wherever you are, if a shower head arrives broken, leaks, does not fit as described, or is not what you ordered: email us with your order number and a photograph, and we will replace it or refund you. We pay the return postage, and there is no time limit on a manufacturing fault beyond what is reasonable for a product of this kind.

UK customers. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you have the short-term right to reject faulty goods for a full refund. Between 30 days and 6 months we will repair or replace, and if that does not fix it you are entitled to a refund. After 6 months you keep rights for up to 6 years in England, Wales and Northern Ireland and 5 years in Scotland, though you may be asked to show the fault was present at delivery.

US customers. The guarantee above is a contractual promise from us to you. It is in addition to any implied warranties and to any rights you have under the consumer protection laws of your state, none of which this policy limits or waives.

5. Changing your mind

UK and EU customers. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel for any reason, without giving a reason, from the moment you place the order until 14 days after the day you receive it, and you then have a further 14 days to send the goods back. You may use the model cancellation form but you do not have to — a clear statement that you are cancelling is enough. We refund within 14 days of the goods arriving back, or of proof that you have sent them, whichever is sooner, including the standard delivery cost. Because our delivery is free in both directions, cancelling under these regulations costs you nothing either. If the goods have been handled beyond what is necessary to establish their nature, characteristics and function, we may reduce the refund to reflect the loss in value — though in practice the 90-Night Guarantee above is more generous, so most people use that instead.

Everywhere else. There may be no statutory cooling-off period where you live. The 90-Night Guarantee is what applies, and it is longer than any cooling-off period we know of.

6. How to start a return

Email jafrih26@gmail.com with your order number and one line about what you would like to do. A person reads it. We will reply with the return address and a prepaid label.

Your order number is in the subject line of your confirmation email.

Please do not send anything back before contacting us. Returns that arrive unannounced take considerably longer to match to an order and refund.

7. Refunds

Refunds go back to the original payment method, in the currency you were charged. We process them within 14 days of the return arriving, and usually much sooner. How quickly the money then appears is down to your bank or card issuer — typically 3–5 working days.

If a discount code was applied, the refund reflects the amount you actually paid.

8. Cancelling before dispatch

If your order has not been packed yet we can usually cancel or change it outright, with no return needed. Email us as soon as you can — we dispatch within one working day, so this window is short.

9. Complaints

If you are unhappy with how a return or refund has been handled, reply to the email thread and say so. It gets looked at again by a person. If we cannot resolve it between us, UK customers can contact the Citizens Advice consumer helpline, which can refer the matter to your local Trading Standards service.

Last updated 1 September 2026. Visentri, United Kingdom.